Frequently Asked Questions

We charge a flat ₹99 delivery fee per order nationwide, regardless of how many jewellery pieces you add to your bag. Orders are quality-checked and dispatched from our central New Delhi studio within 24 to 48 hours. Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) typically receive delivery within 2 to 4 business days via express air courier; the rest of India receives delivery within 4 to 6 business days.

Once your order is handed over to our courier partner (Bluedart, Delhivery, Xpressbees), a real-time tracking link is automatically sent to your phone via SMS and WhatsApp. You can also visit our Track Order page anytime and enter your Order ID and billing phone number to view live status.

Yes, you can update your shipping address or contact details within 12 hours of placing the order before dispatch. Please message our dedicated support desk on WhatsApp at +91 9130 266 266 or email support@nunsoo.com with your Order ID and updated address.

Yes. Orders can be cancelled within 12 hours of placement or until the parcel is dispatched from our Delhi hub. If cancelled in time, prepaid orders receive an immediate 100% refund back to the original payment source. Once dispatched, orders cannot be cancelled in transit but can be returned under our 7-day return policy upon arrival.

Yes. NUNSOO ships to over 19,000 PIN codes across India covering all states and union territories, including Tier-1 metros, Tier-2/3 cities, and remote regional districts through insured courier networks.

We partner exclusively with tier-1 logistics providers including Bluedart, Delhivery, Xpressbees, and Shadowfax. All shipments travel in tamper-evident, security-sealed packaging with digital tracking.

Yes. Every NUNSOO shipment is 100% insured against loss, theft, or damage during transit until it is safely handed over to you at your doorstep. In the rare event of a transit mishap, we dispatch an immediate replacement at zero cost.

Please check with family members, household staff, or building security guards who might have accepted the package on your behalf. If you still cannot locate it, contact us on WhatsApp at +91 9130 266 266 within 24 hours so our logistics team can raise an immediate courier Proof of Delivery (POD) investigation.

Currently, nunsoo.com exclusively ships to addresses within India across 19,000+ PIN codes. International express shipping to the UAE, UK, USA, and Singapore will be launching in our upcoming global release.

Once your tracking link is active, our courier partners (Delhivery / Bluedart) allow you to reschedule your delivery via their SMS link. You can also contact our logistics support desk on WhatsApp at +91 9130 266 266 to coordinate delivery on a specific date.

We accept all major Indian payment methods: UPI (Google Pay, PhonePe, Paytm, BHIM, and bank UPI apps), all Domestic and International Credit and Debit Cards (Visa, MasterCard, RuPay, Maestro, American Express), Net Banking across 50+ Indian banks, and Cash on Delivery (COD).

Yes! Cash on Delivery is available across 19,000+ PIN codes throughout India. You can simply select Cash on Delivery at checkout and pay the courier executive when the parcel reaches your doorstep.

The ₹99 COD fee covers physical cash-handling, manual OTP verification, and doorstep cash logistics charged by courier partners. Prepaid orders (UPI, Card, Net Banking) have zero payment processing fees.

Yes. Most of our courier partners (Delhivery, Bluedart, Shadowfax) carry dynamic UPI QR codes on their delivery smartphones. When your package arrives, you can scan the agent's QR code using Google Pay, PhonePe, or Paytm instead of paying cash.

Absolutely. Nunsoo uses RBI-compliant, 256-bit SSL encrypted payment gateways. All card transactions require mandatory Two-Factor Authentication (OTP). We never store your full card number, CVV, or net banking passwords on our servers.

If money was debited from your bank or UPI account but you did not receive an Order ID, your bank will automatically reverse the transaction within 48 to 72 hours. You can also share the transaction reference (UTR) screenshot with our WhatsApp support desk at +91 9130 266 266, and we will verify the status immediately.

Yes. All prices displayed on nunsoo.com are strictly in Indian Rupees (₹) and are 100% inclusive of all applicable Goods and Services Tax (GST). A GST-compliant tax invoice is automatically emailed upon order confirmation and a printed copy is enclosed inside your package.

Yes. Before your order is dispatched from our New Delhi hub, you can contact our WhatsApp support desk at +91 9130 266 266, and we will generate a secure online payment link to convert your order to prepaid, saving you the hassle of handling cash.

Yes. If you live abroad in the USA, UK, UAE, or Canada and wish to send a gift to loved ones in India, you can pay using any international Visa or MasterCard. Your card issuer will automatically convert the currency at prevailing foreign exchange rates.

None whatsoever. All prices are completely transparent: the product price includes all taxes (GST), shipping is flat ₹99, and if you choose Cash on Delivery, a clear ₹99 COD fee is shown before you confirm. There are no surprise processing fees.

If you are not completely delighted with your purchase, you can initiate a return or exchange within 7 calendar days of delivery. The item must be in its original unworn condition with brand tags, luxury presentation box, and velvet pouch intact.

You can initiate a return or size exchange by messaging our dedicated returns desk on WhatsApp at +91 9130 266 266 or emailing support@nunsoo.com with your Order ID, reason for return, and a clear photo or video of the item. Our team approves requests within 24 business hours.

Yes! We provide complimentary doorstep reverse pickup across 19,000+ PIN codes in India. A courier executive will visit your address to collect the sealed parcel with zero pickup charges.

Please place the jewellery piece back into its original velvet pouch and rigid NUNSOO presentation box, along with any certificates or care cards. Hand the sealed parcel to the pickup executive after verifying their courier credentials.

Yes. If a ring or bracelet does not fit comfortably, or if you prefer a different design, we will arrange a complimentary size exchange. Once the original piece is picked up and verified, your replacement piece will be dispatched immediately.

Once the returned parcel reaches our New Delhi studio and passes our standard quality inspection (usually within 2 business days of arrival), your refund is initiated within 3 to 5 business days.

For COD orders, our customer care team will request your preferred refund method: direct UPI transfer (GPay, PhonePe, Paytm) or NEFT bank account transfer. Funds are transferred directly to your bank account with complete transaction reference details.

Prepaid orders (UPI, Debit/Credit Card, Net Banking) are automatically credited back to the original payment source that was used at checkout. Banks typically reflect the credit within 3 to 7 business days.

While every piece undergoes multi-point inspection under magnification, if you receive a damaged or incorrect piece, please contact us on WhatsApp at +91 9130 266 266 within 48 hours of delivery with photos or an unboxing video. We will dispatch an immediate brand-new replacement at zero cost.

Yes. Our 7-day return and exchange guarantee applies to all standard purchases made on nunsoo.com, including items purchased during seasonal promotions, provided they remain unworn with original tags intact.

Yes. All our silver pieces are cast in authentic 92.5% pure elemental silver, alloyed with 7.5% copper for structural durability. Every piece is stamped with the official "925" hallmark and comes accompanied by a Certificate of Authenticity.

Never. All NUNSOO jewellery is 100% hypoallergenic, nickel-free, lead-free, and cadmium-free. We strictly adhere to European REACH safety standards so you can wear our pieces all day in complete comfort without itching, rashes, or green skin discoloration.

No. Traditional silver and imitation pot metals tarnish rapidly from oxidation and sweat. At NUNSOO, we apply multi-micron 18K gold and rhodium electroplating topped with an invisible nano-ceramic sealant that repels moisture, sweat, and humidity, ensuring lasting golden luster.

Our proprietary anti-tarnish barrier is an advanced nano-ceramic electro-deposited shield that bonds at the molecular level over thick 18K gold and rhodium plating. With regular mindful care (wiping after use and storing in its airtight pouch), your pieces will maintain their showroom shine for years.

We use exclusively 5A grade brilliant-cut cubic zirconia (the highest international grade of diamond simulants), featuring exceptional visual clarity, facet symmetry, and diamond-like fire. Our stones are individually hand-set with micro-prongs rather than cheaply glued on.

Yes. We use hand-selected cultured freshwater pearls with thick, luminous nacre and natural organic silhouettes. Because they are natural cultured pearls, each pearl has its own unique, subtle organic luster and beauty.

Jeweller's brass is a specialized, dense alloy of copper and zinc engineered specifically for fine casting and sharp sculptural details. Unlike cheap scrap pot metal or toxic zinc alloys, our brass is completely free of lead and nickel, providing substantial weight and enduring durability.

Our collections feature three signature finishes: warm 18K Yellow Gold, romantic 18K Rose Gold, and brilliant White Rhodium (a precious metal from the platinum family known for its reflective mirror finish and superior corrosion resistance).

Traditional solid gold jewellery comes with steep markups (300%+ plus making charges), while street imitation jewellery tarnishes within weeks and causes rashes. NUNSOO provides the sweet spot: heirloom-quality 925 silver, thick 18K gold plating, skin-safe metallurgy, and accessible direct-to-consumer pricing.

While our anti-tarnish plating is highly resistant to ambient moisture and sweat, we recommend our golden rule: "Last on, first off." Chlorine in swimming pools, harsh soaps, and heavy gym friction can degrade the protective sealant over time. Removing pieces before swimming or vigorous workouts will extend their pristine lifespan indefinitely.

Caring for your pieces is simple: after wearing, gently wipe away surface oils or sweat with the soft microfibre cloth provided in your box. If needed, rinse briefly in lukewarm water with mild soap, pat completely dry with a lint-free cloth, and store. Never use harsh chemical jewellery dips or abrasive sponges.

Store each piece individually in its provided NUNSOO velvet pouch or inside an airtight zip-lock bag away from direct sunlight, damp bathrooms, and open air. Storing pieces separately prevents metal chains and gemstones from scratching one another.

We offer a comprehensive Size Guide and a dedicated Ring Size Guide with home measuring instructions and Indian standard size conversion (Sizes 7 to 25). You can also message our WhatsApp stylist at +91 9130 266 266 for instant sizing assistance.

Our necklaces are crafted with built-in 2-inch extender chains for versatile styling. Standard lengths include Choker (14–16 in / 35–40 cm), Princess (18 in / 45 cm, our most popular length resting on the collarbone), Matinee (20–22 in / 50–55 cm), and Opera (28–32 in).

Every single order arrives in our signature rigid black-and-gold presentation box, complete with a protective velvet jewellery pouch, authenticity card, and microfibre cloth. It is ready for immediate luxury gifting without requiring any additional wrapping.

Yes! During checkout or by contacting us on WhatsApp (+91 9130 266 266) immediately after placing your order, you can provide a personalized message. Our Delhi studio will handwrite your note on luxury embossed stationery and tuck it inside the presentation box at no extra charge.

No. When sending a gift directly to the recipient, all outer tags and inner presentation items discreetly omit pricing. The GST tax invoice is emailed directly to you (the buyer) rather than placed visibly inside the gift box.

Yes! We frequently partner with corporate organizations, wedding planners, and bridesmaid edits. We offer tailored volume pricing, customized gift cards, and coordinated multi-address doorstep delivery across India. Inquire via WhatsApp at +91 9130 266 266 or email support@nunsoo.com.

To untangle a chain, lay it flat on a smooth surface, place a drop of baby oil or olive oil on the knot, and gently loosen it using two sewing needles. If a clasp or prong ever requires adjustment, our New Delhi studio provides lifetime care advice free of charge.

Our personal customer care and styling concierge team is available Monday through Saturday, 10:00 AM to 6:30 PM IST via direct phone and WhatsApp at +91 9130 266 266 or via email at support@nunsoo.com. We respond to all inquiries within a few hours.