Shipping & Delivery

1. Delivery Times

NUNSOO aims to dispatch and deliver orders within the estimated timeframes below. These are delivery estimates rather than guaranteed delivery dates.

2. Shipping Within India

NUNSOO currently provides delivery within India through available courier and logistics partners.

The estimated delivery timeframe is:

• Standard expected delivery: 3–5 days.
• In some cases: delivery may take up to 7 days.

Delivery times can vary depending on the delivery location, courier availability, weather conditions, public holidays, operational disruptions and other circumstances.

3. International Shipping

NUNSOO may offer shipping to destinations outside India where international delivery is available.

Estimated international delivery is:

• Standard expected delivery: 7–10 days.
• Certain destinations may require: approximately 15–21 days.

International delivery times can be affected by customs clearance, local courier operations, destination-country regulations, weather, public holidays and other factors.

4. Customs Duties, Taxes & Import Charges

Customs requirements and charges vary from country to country. NUNSOO does not control the assessment of customs duties, taxes or clearance charges imposed by the destination country.

Customers are responsible for understanding and complying with applicable import requirements in their destination country.

5. Customs Clearance Delays

International shipments may be held by customs authorities for inspection, documentation, assessment or other clearance procedures.

Customs delays are outside NUNSOO's direct control and may extend the estimated delivery timeframe.

Where additional information or payment is required by destination-country customs authorities, the customer may be required to provide the information or pay the applicable charge before delivery can continue.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

• Recipient name.
• House / building / apartment information.
• Street and locality.
• City and state / province.
• Postal or ZIP code.
• Contact telephone number where required.

Incorrect or incomplete delivery information may cause delays, additional delivery attempts or other delivery complications.

7. Delivery Attempts

Courier partners may make delivery attempts according to their operational procedures.

Customers should remain available to receive the shipment or follow any delivery instructions provided by the courier.

8. Damaged Package at Delivery

If your package appears damaged when delivered, please document the condition of the package and record the unboxing.

This is especially important because NUNSOO requires an unboxing video for claims involving wrong, defective or damaged products.

Please contact customer support within the applicable 7-day return window if the product has been damaged or is otherwise eligible for a return under our Returns & Refunds Policy.

9. Delivery Delays

Although we work to meet the estimated delivery timeframe, delays can occur because of circumstances including:

• Courier or logistics disruptions.
• Severe weather.
• Public holidays.
• Customs clearance.
• Incorrect or incomplete address information.
• Government restrictions or regulatory requirements.
• Other circumstances outside our reasonable control.

10. Products That Become Out of Stock

If a product becomes unavailable after an order has been placed and NUNSOO is unable to fulfil the order, we will contact the customer regarding the available resolution.

Where applicable, an eligible refund will be handled in accordance with our Returns & Refunds Policy and applicable requirements.

11. Shipping Support

If you have a question about the delivery of your NUNSOO order, please contact our customer support team.