Returns & Refunds

1. Our Return Policy

A return and refund may only be considered where the order falls within one of the eligible circumstances listed below.

2. When a Return May Be Accepted

NUNSOO may accept a return request only in the following circumstances:

3. Unboxing Video Requirement

The unboxing video should clearly show the package as received, the condition of the packaging and the product being removed from the package.

We strongly recommend recording the complete unboxing continuously, without editing, from the unopened package through to the inspection of the product.

Without appropriate unboxing evidence, NUNSOO may be unable to verify a claim involving damage, missing items or receipt of the wrong product.

4. Seven-Day Return Window

Eligible return requests must be submitted within 7 days of delivery.

Requests received after the 7-day return window may not be accepted.

Customers should contact NUNSOO as soon as a problem with an order is discovered rather than waiting until the end of the return window.

5. Condition of Returned Products

Where NUNSOO approves a return, the product must be returned in its original condition.

The following requirements apply:

• The product must be unused and in its original condition, except where the issue itself is the reason for the return.
• Original packaging should be retained and returned where applicable.
• Original product tags must remain attached and undamaged.
• Accessories, inserts and other items supplied with the product should be included where applicable.
• Products must not have been altered, damaged, washed, worn or misused by the customer.

NUNSOO reserves the right to inspect returned products before approving a return or refund.

6. How to Request a Return

If you believe your order qualifies under this policy, contact NUNSOO customer support within 7 days of delivery.

Please provide:

• Your order number.
• Name and contact information used for the order.
• A description of the issue.
• Clear photographs of the product and packaging where relevant.
• The required unboxing video for wrong, defective or damaged product claims.

7. Verification and Approval

All return requests are subject to review and verification by NUNSOO.

Submission of a return request does not automatically mean that the return or refund has been approved.

We may request additional photographs, video, order information or other reasonable evidence needed to evaluate the claim.

If the claim is approved, NUNSOO will provide instructions for returning the product.

8. Refunds

Where a return is approved and a refund is applicable, the refund will be processed through the applicable payment method or process used for the original transaction, subject to the limitations and procedures of the relevant payment provider.

Refund processing may take additional time after approval depending on the payment method, banking institution or payment service provider.

NUNSOO will communicate relevant refund information after the return or order issue has been reviewed.

9. Products That Become Unavailable

If a product becomes unavailable or out of stock after an order has been placed and NUNSOO is unable to fulfil that order, we will contact the customer regarding the available resolution.

Where the order cannot be fulfilled and a refund is applicable, the applicable amount will be processed in accordance with the payment method and applicable requirements.

10. Returns That Are Not Accepted

Unless required otherwise by applicable law, NUNSOO does not accept returns for:

• Change of mind.
• Products no longer wanted by the customer.
• Products ordered incorrectly by the customer.
• Customer preference where the product is otherwise correctly supplied and undamaged.
• Requests submitted after the 7-day return window.
• Products returned without the required original condition and undamaged tags.
• Products that have been worn, used, altered, damaged or misused after delivery, except where the issue itself qualifies as a verified defect.

11. Damage During Delivery

If your package appears damaged when delivered, please document the condition of the package and record the unboxing before opening or handling the product further.

Contact NUNSOO customer support as soon as possible and within the 7-day return window.

12. Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or override any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Where applicable law provides a consumer with rights or remedies beyond this policy, those rights will continue to apply.

13. Contact Information