Cancellation Policy

1. Order Cancellation

Because orders may move into processing and dispatch shortly after payment, cancellation is not guaranteed merely because a request has been submitted.

2. How to Request Cancellation

To request cancellation, contact NUNSOO customer support as soon as possible after placing your order.

3. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible because the order has entered the delivery process.

If an order has already been dispatched, customers should not assume that a cancellation request will stop delivery.

If the delivered product qualifies for a return under the NUNSOO Returns & Refunds Policy, the customer may contact us within the applicable 7-day return window.

NUNSOO does not provide general returns for change of mind or unwanted products.

4. Refunds for Approved Cancellations

If NUNSOO confirms that an order can be cancelled, any applicable refund will be processed through the relevant payment method or payment provider used for the original transaction.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank or financial institution.

NUNSOO will provide relevant information about the cancellation and refund after the cancellation has been reviewed.

5. Cancellation by NUNSOO

In certain circumstances, NUNSOO may be unable to fulfil an order.

This may include circumstances such as:

• Product becoming unavailable or out of stock.
• An inventory or fulfilment issue.
• An issue with the order that prevents fulfilment.
• Circumstances where fulfilment is not reasonably possible.

If NUNSOO cancels an order because it cannot fulfil the order, the customer will be informed and any applicable refund will be handled through the relevant payment process.

6. Payment or Order Verification Issues

NUNSOO may contact a customer if additional information is reasonably required to process or verify an order.

If an order cannot be reasonably processed because of a payment, verification or other issue, NUNSOO may cancel the order and provide any applicable refund through the relevant payment method.

7. Customer Responsibility

Customers should carefully review their order details before completing payment.

Please check:

• Product selection.
• Quantity.
• Delivery address.
• Contact information.
• Applicable order details.

If you identify an error after placing an order, contact NUNSOO immediately so that we can determine whether the order can still be changed or cancelled.

8. Cancellation After Delivery

Once an order has been delivered, it is no longer treated as a cancellation request.

Any eligible issue with the delivered product will instead be considered under the NUNSOO Returns & Refunds Policy.

NUNSOO's return window is limited to 7 days from delivery, and eligible returns must satisfy the applicable conditions, including the original condition and undamaged product tag requirements.

9. Your Statutory Rights

Nothing in this Cancellation Policy is intended to exclude, restrict or override any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Where applicable law provides rights or remedies beyond this policy, those rights will continue to apply.

10. Contact NUNSOO

For cancellation requests or questions about an order, please contact NUNSOO customer support.